Orders & Payments
What payment methods do you accept?
We accept all major UPI applications (Google Pay, PhonePe, Paytm), Credit & Debit Cards (Visa, Mastercard, RuPay, Amex), Net Banking across 50+ banks, and Cash on Delivery (COD).
Is Cash on Delivery (COD) available in my area?
Yes, COD is available across more than 25,000 pin codes throughout India with zero additional surcharge.
How do I know my order is confirmed?
You will receive an immediate confirmation message and email with your unique NEEVA Order ID and itemized receipt right after placing your order.
Shipping & Delivery
How many days does delivery take?
Orders in metro areas (Delhi, Mumbai, Bengaluru) typically arrive in 2–4 business days. Other regions take 3–6 business days.
Are there any shipping charges?
No, all orders enjoy 100% Free Express Shipping across India.
Sizing & Alterations
What if the size doesn't fit me?
We offer a 7-Day Free Doorstep Size Exchange. Simply reach out to our concierge on WhatsApp and our courier partner will pick up the piece from your address.
Do you offer customized sizing?
Yes, for special length requests or sleeve adjustments, you can contact our atelier team before or right after placing your order.
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